FREQUENTLY ASKED QUESTIONS
1. How are you different from other morning nurseries?
We strive to create a home from home. We are a non-profit making group with charitable status run by a parent committee. Our staff ratio is 1:5.
2. Our Fees
It is a requirement of our funding/provider agreement with the London Borough of Richmond upon Thames to be on their Directory of Providers (DOP). Inclusion on the Directory allows us to access the EEF (Early Education Funding) from the Borough for all eligible children. Please contact the setting for our up-to- date fees.
EARLY EDUCATION FUNDING POLICY
It is our duty to explain to parents how the EEF will be delivered and how this will be reflected in our invoicing arrangements.
Settings like New Stepping Stones that are open beyond 3 hours each morning need to charge additional parental contributions to remain sustainable. All EEF funding will be taken off at the point of delivery. This means that the free 15 hours of EEF will be clearly stated on each invoice you receive along with the amount for additional chargeable hours.
3. Do I have to commit to 5 sessions a week?
No – you can choose the number of sessions per week you would like.
4. Which hours does the playgroup operate?
Monday to Friday from 9.15am - 12.30pm.
5. Can I have extra hours?
Yes, we operate a lunch club/stay and play session on Tuesdays with a finish time of 2.30pm.
Subject do demand we can offer this session on one other day of the week, probably Thursdays.
6. Can I have extra sessions?
Yes – subject to availability.
7. What is your staff ratio?
1:5 – we are proud to exceed the industry minimum requirements for this.
8. How do you share feedback with parents?
Your child’s key worker is always available at the beginning or end of a session to discuss your child. We invite parents to a formal feedback session twice a year. Your child’s record is always available for you to look at. Parents are also invited to termly parents’ meetings which are another chance to speak to staff and see your children’s work. Please click here to read parents' testimonials.
9. Do you have any extra activities?
Yes! Yoga, music, drama and football.
Football - Contribution is now £3 per week.
Music: Takes place on Tuesdays at 11 am in our studio
Drama: Takes place on Wednesdays at 11 am in our Studio
Yoga: Takes place on Monday at 11 am In our studio
10. Do you have outside space?
Yes! We are very proud of our fantastic outdoor play area – recently developed through a special fundraising appeal. Please click here to see our photo gallery.
11. My child can’t eat dairy/gluten etc – how will you manage that?
We will work with you to make sure our daily snack is suitable for your child.